Thank you very much for your continued use of the "VSPO! Official Online Store."
It has come to our attention that some of the "SNS-style Clear Cards" sold at the "VSPO! SHOWDOWN 2026" event contain products with colors different from the originally intended shades.
We sincerely apologize for the inconvenience caused to customers who purchased these items.
Affected Products
・SNS-style Clear Card Tosaki Mimi
・SNS-style Clear Card Shinomiya Runa
[Product Images]
(Left) Product with color variation
(Right) Product with the specified color
Therefore, customers who have the affected products that appear to have color variations will be offered an exchange for the correct items.
※Customers who purchased through the EC sales starting from Saturday, March 21, will receive products with the correct colors.
Please check the above and, if you wish to exchange, send all affected products you purchased to the address below by cash on delivery using Yamato Transport Co., Ltd. during the acceptance period from
【Wednesday, March 25, 2026 – Wednesday, April 8, 2026】.
At that time, please send the following four pieces of information to the designated address:
① Correct shipping address, phone number, and recipient name
② Tracking number of the package
③ Product type
④ Quantity
to the contact window.
Shipping Address:
〒108-0014
4-1-28 Shiba, Minato-ku, Tokyo
PMO Tamachi 3, 8th Floor
VSPO! Exchange Support Desk
Contact Window:
https://store.vspo.jp/pages/contact
※In the following cases, the package may be returned cash on delivery to the address on the invoice:
・If the required information is not sent by email
Regarding the shipping schedule for exchanged products, we are currently adjusting the schedule for preparing the correct items,
and shipments are planned to start sequentially from around late April. We deeply apologize again for the inconvenience caused by this product issue.
We will work diligently as a team to improve our processes to prevent similar incidents from happening again.
Thank you for your continued support of the "VSPO! Official Online Store."