Legal notice
Act on Specified Commercial Transactions
Site Name
<ぶいすぽっ! OFFICIAL ONLINE STORE>
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Company Name
Virtual Entertainment Inc.
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Representative
Kazuyoshi Hoshi, Representative Director
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Address
PMO Tamachi III 8F, 4-1-28 Shiba, Minato-ku, Tokyo 108-0014, Japan
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Email Address
<vspostore-support@bravegroup.co.jp>
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URL
<http://store.vspo.jp/>
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Pricing
Prices, including tax, are displayed on each sales page.
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Additional Charges / Fees Added to Product Price
-Shipping fee
-Processing fees.
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Sales Methods
Orders are placed via this website.
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Minimum Sales Quantity
From 1 item.
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Payment Methods
1.Credit Card
VISA / Mastercard / American Express / JCB
*Payment is finalized upon confirmation of the product order. The closing date and withdrawal date vary depending on the credit card company.
2.Apple Pay / Google Pay / PayPal / Shop Pay
Payment is finalized upon confirmation of the product order.
3.Paidy Post-payment service
Payment shall be finalized upon confirmation of the product order. For further details, please refer to the Paidy Postpay service website
* Regarding Paidy Postpay (Deferred Payment Service)
Monthly finalized billing amounts shall be calculated as of the end of the month (the last day of the month) and notified via email and SMS (Short Message Service) between the 1st and the 5th day of the following month.
Payment methods include convenience store payment (via terminals installed at convenience stores), bank transfer, and automatic bank withdrawal.
Please remit payment via convenience store payment, bank transfer, or automatic bank withdrawal by the 27th day of the following month.
[Regarding Fees](Payment Method : Fee)
Automatic Bank Withdrawal : Free of charge
Bank Transfer : The transfer fee varies depending on the financial institution.
Convenience Store Payment : Up to ¥390 (tax included)
For detailed information, please refer to the Paidy website: (https://faq.paidy.com/). Note: The closing date, withdrawal date, and other relevant terms may vary depending on the company providing the utilized payment method; therefore, specific details must be confirmed with each respective company.
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In the event that an international address is specified as the product delivery destination,
Customers shall be able to select locally available payment methods in each country via the Global-e payment system. The available payment methods shall vary depending on the destination country or region. Furthermore, terms and conditions, such as the closing date and withdrawal date, shall differ depending on the respective company providing the selected payment method. For specific details, Customers are requested to confirm directly with the payment service provider utilized.
Delivery Timing and Method
-Downloadable Products
If no specific date is mentioned, the product will be available for download immediately after payment confirmation.
-Made-to-order Products and Products with Specified Shipment Dates
Will be shipped to the registered address by the shipping time displayed on each sales page.
-In-stock Products
Will be shipped within 10 business days after payment confirmation.
*If you purchase in-stock products along with made-to-order products or other products with a specified shipping time, all products will be shipped together once they are ready.
*Please note in advance that delivery may be limited to domestic addresses only.
-Other Products (Not covered above)
Will be shipped to the registered address by the shipping time displayed on each sales page.
*Delivery may be delayed due to the concentration of orders, bad weather, road traffic conditions, peak seasons (e.g., year-end/New Year holidays, Golden Week), or if we need to confirm details regarding your order.
*In principle, we do not accept date or time specifications for product shipping.
*For orders returned to us because they exceeded the delivery company's retention period (due to absence, etc.), we will charge a separate fee for the return shipping to us and the re-shipping cost incurred for redelivery.
*If you do not contact us to request redelivery, or if you do not receive the redelivered product, we will judge it as a failure to perform the sales contract and the product will be returned.
*In such a case, we will keep the entire paid product price as a return administrative fee, and we may charge the customer for damages incurred by us, such as shipping costs.
*We may restrict your use of our services until this claim is handled.
*Please consult the shipping company for changes to the delivery address for orders where shipping preparation has begun.
*We shall not be responsible for any inconvenience caused to the customer due to the settings of the shipping address.
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Pre-order Items
Please acknowledge in advance that, when purchasing a pre-order product, you will receive an email notification of acceptance, etc., for advance payment-type mail-order sales based on Article 13 of the Act on Specified Commercial Transactions.
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Returns Policy / Cancellation Policy / Refunds and Returns
Please refer to the Returns and Exchange Policy.
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Refusal to Receive, Long-term Absence, and Address Inaccuracy
Please refer to the Returns and Exchange Policy.
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Cooling-Off System
Products purchased through mail-order sales are not subject to the Cooling-Off system (unconditional contract cancellation) regulated by the Act on Specified Commercial Transactions.
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Inquiries
-Contact point
<ぶいすぽっ！Official Online Store Customer Support>
-Contact Method
Please contact us via the Inquiry Form or the email address below: vspostore-support@bravegroup.co.jp
*Please note in advance that inquiries are only accepted via the Inquiry Form.
-Operating hours
Weekdays 10:00 - 20:00 (Japan Standard Time)
*We are closed on weekends, Japanese national holidays, and during the year-end/New Year holidays.
*We do not provide support by phone.