Thank you very much for your continued patronage of the "V-Spot! Official Online Store".
Regarding "V-Spot! Starter Set Vol.1 Konomi A":
It has been discovered that the life-size figures were manufactured in a size that differs from what was intended.
We sincerely apologize for any inconvenience this may have caused to our customers who purchased the product.
Therefore, we will be offering an exchange service* to customers who wish to take advantage of it.
*Regarding exchange requests: Please send the entire starter set (acrylic stand and pin badge).
This offer also applies to customers who purchased the product from locations other than the "V-Spot! Official Online Store."
After confirming the above, if you wish to exchange the product, please:
Please send the exchange form to the address listed on the form within the acceptance period from Monday, April 15, 2024 to Tuesday, April 30, 2024.
We kindly request that you send all of the relevant products you purchased to us via Yamato Transport Co., Ltd. using the COD (cash on delivery) service.
When sending it back, please include the attached PDF " V-Spot! Starter Set Vol.1 Kurumi no A Replacement Sheet " and send it to us.
*Please note that in the following cases, we may return the item to the address listed on the shipping label via COD (cash on delivery).
- If the entire starter kit was not sent. - If you have not enclosed the replacement paper.
We plan to ship the replacement product sequentially starting in early May.
Once again, we sincerely apologize for the product defect that occurred.
In addition, we are temporarily suspending sales of the product in question.
We will resume sales as soon as we have the correct product available.
Going forward, we will work as a staff to improve our workflow to ensure that similar incidents do not occur again.
We appreciate your continued patronage of the "V-Spot! Official Online Store."
Regarding "V-Spot! Starter Set Vol.1 Konomi A":
It has been discovered that the life-size figures were manufactured in a size that differs from what was intended.
We sincerely apologize for any inconvenience this may have caused to our customers who purchased the product.
Therefore, we will be offering an exchange service* to customers who wish to take advantage of it.
*Regarding exchange requests: Please send the entire starter set (acrylic stand and pin badge).
This offer also applies to customers who purchased the product from locations other than the "V-Spot! Official Online Store."
After confirming the above, if you wish to exchange the product, please:
Please send the exchange form to the address listed on the form within the acceptance period from Monday, April 15, 2024 to Tuesday, April 30, 2024.
We kindly request that you send all of the relevant products you purchased to us via Yamato Transport Co., Ltd. using the COD (cash on delivery) service.
When sending it back, please include the attached PDF " V-Spot! Starter Set Vol.1 Kurumi no A Replacement Sheet " and send it to us.
*Please note that in the following cases, we may return the item to the address listed on the shipping label via COD (cash on delivery).
- If the entire starter kit was not sent. - If you have not enclosed the replacement paper.
We plan to ship the replacement product sequentially starting in early May.
Once again, we sincerely apologize for the product defect that occurred.
In addition, we are temporarily suspending sales of the product in question.
We will resume sales as soon as we have the correct product available.
Going forward, we will work as a staff to improve our workflow to ensure that similar incidents do not occur again.
We appreciate your continued patronage of the "V-Spot! Official Online Store."