Frequently Asked Questions

In order to use the VSPOTT! Official Online Store, you need to create an account and log in.

You can reset your password from the "Forgot your password?" link located in the password input field on the login screen.

Please contact us using the inquiry form , including the following information.

ーーーー① Registered name ② Registered phone number ③ Registered email address ④ Email address you want to change ーーーー

Please note that changes may take several days to process.

Depending on your browser environment or device, registration or login errors may occur.
Please try clearing your cache or registering/logging in from a different device or computer.
If the problem persists after trying the above, please contact us.

We do not accept cancellations, returns, or exchanges due to customer's reasons.
However, we will only accept returns or exchanges if the delivered product is different from what you ordered or if it is a defective product, and only if you contact us within 7 days of receiving the product. Please contact us via the inquiry form with the following information.
ーーーー① Order number ② Name of the product you wish to exchange/return ③ Quantity you wish to exchange/return ④ Photos that show the defect (If the defect cannot be confirmed in the photos, please let us know.)
ーーーーFor more details, please check the " Return and Exchange Policy ".

You can download downloadable products from the "Download Digital Content" button on the purchase completion screen, or from the "Digital Goods" page in "My Page".

We cannot provide information that has not been officially announced.
We appreciate your patience as you await the announcement.

We will issue invoices for the finalized monthly charges on the 1st of the following month, with the billing cycle ending at the end of each month, and notify you via email or SMS (short message) by the 5th.
For more details, please visit the Paidy website.

You can pay at convenience stores using the "Pay Later" (Paydi) service.

We cannot accommodate changes or cancellations to orders after they have been completed.

Please clear the cache of the browser you are currently using, or try a different payment method.
If the problem persists even after trying again, we kindly ask that you check the official website of each payment service or contact customer support.

We cannot accommodate changes or cancellations to orders after they have been completed.

We cannot accommodate changes or cancellations to orders after they have been completed.

(Splitting orders, combining multiple orders into one, changing the number or contents of items, changing the payment method, etc.)

The delivery time varies depending on the product.
Even if you purchase items that are in stock, if you buy them together with made-to-order items or other items with a specified shipping date, all items will be shipped together once they are all ready.

If none of the above apply to you, please contact us.

For more details, please check our " Shipping Policy ".

We cannot change the shipping address after the order has been placed.
If you have placed an order in error, please contact us via the inquiry form .
Please fill in the following information and contact us.

[Request to change address]
① Order number ② New postal code ③ New address *Please note that we may not be able to accept changes if the shipping process has already begun.

We do not accept requests to specify a delivery date and time when placing an order.
Please contact the respective delivery company using the inquiry number listed in the shipping completion email to make the change yourself.

Please double-check that the contents of your order match the items you received.
You can check your order details in "Order Details" on your My Page.

After confirming the details, if the product is different from what you ordered, please contact us within 7 days of receiving the product via the inquiry form , filling in the following information.

ーーーー・Name:
* Phone number:
- Email address:
- Order number:
・Purchase Date:
Regarding the wrong item being delivered:

＜Order Details＞
- Product Name:
- Quantity:

<Arrived Products>
- Product Name:
- Quantity:
ーーーー

After you contact us, one of our representatives will guide you through the exchange process.