Thank you for your continued patronage of the V-Spot! Official Online Store .
Thank you very much.
Currently, around July 5th, for payment services. When you place an order using Pay Later (Paydi) , Even though the payment via PayLater (Paddy) has been completed,
We are receiving inquiries regarding orders that do not appear in the store's order history and that have not been completed.
This matter is, This issue likely occurs because the payment completion from Paydi (the afterpay service) times out before Shopify, the service provider for our store, receives it.
Regarding this, Although I have confirmed with Paydi (the buy now, pay later service) and Shopify,
At this point, we have not been able to identify the specific cause or find a solution.
However, despite the payment being completed,
For customers whose orders are not yet complete,
As an immediate measure, we will create the order on our end.
For customers who have confirmed this issue,
We kindly request that you contact our inquiry desk with the following information.
・Pay later (Paydi) payment ID
- Date and time of payment - Details of the product you were trying to purchase - Registered address of the store you were trying to purchase from
[Response Deadline]
Until Wednesday, July 31, 2024
We apologize for any inconvenience or concern this may cause to our customers.
Thank you very much for your kind consideration.