Thank you for using the VSPO! Official Online Store.
Regarding the "Shinomiya Luna Birthday Celebration 2023" project, which was available for pre-order from around 8:00 PM on Wednesday, February 22, 2023 to 11:59 PM on Wednesday, March 8, 2023, we have confirmed that a large number of initial defects have occurred in the following products.
◆Applicable product: Shimiya Luna Birthday 2023 Ramen Bowl with Rice Spoon
◆Details of initial defects: The bowl is cracked or broken.
◆How to exchange for a good product If the product is defective, please contact us within 7 days of receiving the product via the inquiry form to inform us of the condition of the product.
Our staff will then contact you to inform you of the procedure.
Inquiry form: https://store.vspo.jp/pages/contact
We would like to once again offer our deepest apologies for the great inconvenience and concern caused to customers who purchased the affected products.
We will continue to make efforts to further improve quality and delivery management to prevent recurrence.
We appreciate your continued support of the VSPO! Official Online Store.
<Added on June 2nd>
We sincerely apologize for any inconvenience and concern caused regarding the "Ramen Bowl with Ladle" announced on May 31st.
Regarding replacement with a good product, due to additional production, it may take approximately one and a half months to replace the good product.
Once again, we would like to apologize for the great inconvenience and anxiety caused to everyone, and for the trouble caused to our customers who were looking forward to the event.